Visione

TERMS & CONDITIONS

Australian Wool Network ACN 087 044 817 is the trading organisation for Visione ("AWN") and these are the Terms & Conditions upon which AWN permits you to use this website. By using this website you agree to be bound by these Terms & Conditions, as modified by AWN from time to time.

In these Terms & Conditions "we", "our and "us" means Australian Wool Network ACN 087 044 817 of PO Box 80 Villawood NSW 2163 and "you" and "your" means you the customer.

These Terms & Conditions together with your order constitute the entire Contract between us and you for the supply of products. No other Terms & Conditions will apply. The Contract cannot be varied unless we agree to vary it in writing or by email.

By placing an order, you make an offer to us to purchase the products you have selected based on these Terms & Conditions.

If you are under the age of eighteen (18) years you can not place an order with us. By accepting these Terms & Conditions you acknowledge that you are over the age of eighteen (18) years of age. If we suffer any damages or other losses as a result of a transaction entered into by a minor, we reserve the right to seek compensation for such losses from the parents or guardians of the minor who placed the order(s).

DISCLAIMER

The information and the material available or accessible in this website ("Information") is provided by AWN in good faith. AWN has taken all reasonable care in ensuring that the Information is accurate and current at the time of publication. AWN does not however guarantee the accuracy, completeness or suitability for any particular purpose, of the Information.

To the extent permitted by law, AWN (its officers, employees, agents and members) accepts no liability for any loss or damage including loss of data and/or profits, special or other indirect or consequential damage, however caused (including by negligence) which you may directly or indirectly suffer in connection with your access or use of this website or your reliance on the Information. Further, AWN excludes any condition or warranty that would otherwise be implied into these Terms and Conditions.

By accessing or using this website you assume all risks associated with its access and/or use, including the risk:

(a) of your computer, software, system or data being damaged by any virus that might be transmitted or activated via this website or your access to it;

(b) that the Information and the content of linked websites complies with any law; and

Links

AWN is not responsible for the content of any other website accessed via this website. Links to other websites are provided for convenience only and are not an endorsement by AWN of any product or service in those other websites.

Product Description

AWN attempts to describe all products and services as accurately as possible, however AWN does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free. If a product offered by AWN is not as described, your sole remedy is to return it in an unused condition.

Colour Description

We have made every effort to visually match the colours of our products however the actual colours you see online are indicative only and will depend on your monitor. As such we cannot guarantee that the monitors' display of any colour will reflect the products colour correctly or entirely.

Pricing & GST

AWN strives to provide accurate product and pricing information however despite our best efforts, from time to time, some products may be incorrectly priced. If an item's correct price is higher than our stated price we will at our discretion either contact you for instructions before shipping or cancel your order and notify you as such.

All prices are in Australian dollars and purchases include GST unless otherwise stated on our product listing.

Payment Methods

AWN currently accepts payments by Cash, Money Order, Cheques, Visa Card and Master Card only.

Risk of Loss

All items purchased from AWN online are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

RETURN & REFUND POLICY

AWN prides itself on the quality of its products and level of customer service however if, for any reason, you are not completely satisfied with your purchase, you may return it and we will happily refund your money, or send you a replacement. We do however ask that the product is returned to us within 21 days of purchase, is returned in its original condition and packaging and is accompanied by the original invoice or receipt. Refunds will not be made without proof of purchase and not before receipt by us of the returned goods.

We will only pay refunds by cheque to you and sent to your mailing address. Delivery and packaging charges are not refundable unless as a result of our error or faulty item. Items being returned may be sent to:

Visione
RETURNS
PO Box 80
VILLAWOOD NSW 2163

Please note that AWN cannot be responsible for returned items that may be lost in transit. Please allow up to 21 working days from when you send the product for your money to be reimbursed.

Exchange Items

If the item you ordered online and received is an item that is different to what was described on the website or is the wrong size, colour, or style than what you ordered please contact us via e-mail to arrange an exchange.

If you received a faulty item or would like to exchange an item for a different one, simply place another order for the desired item and return the faulty item to us. Delivery and packaging charges are not refundable unless as a result of our error or faulty item.

Delivery Delays

Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in despatching your order we will contact you immediately to advise you or the reason for the delay. You may cancel such an order at any time prior to processing.

COPYRIGHT

The Information is copyright material owned by AWN and/or its related entities. Apart from fair dealing permitted by the Copyright Act 1968, visitors to this website are permitted to download and display any of the Information for private purposes only. For reproduction of any copyright material beyond such use, you must seek permission from AWN. If permission is given, it will be subject to the requirement that the copyright owner's name and interest in the relevant Information be acknowledged when that Information is reproduced, whether in whole or in part.

Laws

The laws of New South Wales govern these terms and all matters relating to the Information and your use of, or access to, this website.

PRIVACY POLICY

Australian Wool Network ACN 087 044 817 is the trading organisation for Visione, ("AWN") is subject to the Privacy Act 1988 including the National Privacy Principles. AWN recognises the importance of protecting the privacy of information collected about visitors to this website.

This privacy statement applies to this website and governs the manner in which your personal information, obtained through this website, will be dealt with.

By using this website, you consent to the collection, use and disclosure of personal information, but only in accordance with this privacy statement.

Collection of Personal Information

We may collect personal information from you including your name, address, telephone number, email address or other such personal information when you email us or send us queries.

Use of Personal Information

We use your personal information as follows:

(a) for the primary purpose of AWN business;

(b) to reply to your queries or provide you with the services you have requested(for example, to supply you with information concerning a product that you have enquired about or to supply you with products you may have purchased);

(c) purposes related to the promotion and marketing of AWN's business including information or periodic mailings on new services and upcoming events; and

(d) statistical purposes.

Access to your Personal Information

We take all reasonable steps to ensure that the personal information we collect is accurate and up to date. You can however request that personal information about you be corrected or deleted.

Disclosure to Third Parties

We will not disclose your personal information to any third party unless otherwise required by law or in the interests of public safety.

Security

We take all reasonable steps to ensure the security, integrity and privacy of personal information that is submitted to this website. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure and therefore AWN is not responsible for events arising from any unauthorised access to your personal information.

Your Account

Please be aware that you are responsible for maintaining the confidentiality of your account and password and agree to accept responsibility for all activities that occur under your account or password. AWN at their sole discretion reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders.

Opt-Out

In any promotional communication with you, AWN will advise you how to notify us if you do not wish to receive any further communications from AWN. You can opt-out from receiving marketing or promotional material by contacting us, whether by email, post or telephone, and asking to be removed from AWN mailing list.

Changes to this Statement

We may amend or update this statement from time to time, so please check this statement each time you visit this website.

Getting into your very own Visione couldn't be easier!

And don't forget to check out the new colours - due to arrive sometime in Spring 2009.

Visione, an Italian word for 'vision', pronounced 'vishon-nee', reflects the long held vision by AWN to bring wool growers, wool processors and the rest of the world closer together... more

"It's truly unbelievable; I just throw it into the washing machine on my normal cold water cycle with the rest of my clothes and it comes out clean and beautiful."